Refund Policy

At AI Kitchen Design, we work hard to provide a high-quality service and keep our customers happy. This Refund Policy sets out the terms for refunds of payments made for our services. By buying any of our services, you agree to this policy.

Every refund request must be sent through our official support channel.

1. Monthly and annual subscriptions

You can get a refund only if both of these conditions are met:

• you ask for the refund within 7 days of the first purchase date
• you have used 10 credits or fewer since the purchase

Note: refund requests after repeated purchases with the same payment method or email address may be refused.

2. Designs that fail to generate

If a design fails to generate, the credits it used are returned to your account automatically. You don't need to request a refund for these credits.

The following can't be refunded:

• One-time packs: all one-time credit packs and add-on purchases are final
• Used subscription time: any part of a subscription period that has already passed
• Processing fees: transaction and processing fees charged on the original purchase

1. How to request a refund

To request a refund, contact our support team with:

• your account email address
• the transaction ID or payment reference
• the reason for your request
• any supporting information, such as screenshots or error messages

2. Review and processing

We review refund requests within 24 to 48 hours. If a refund is approved, it is sent back to your original payment method within 5 to 7 business days.

3. Processing fee

An 8% processing fee is deducted from every approved refund to cover transaction and administrative costs.

1. Emergencies

In emergencies such as natural disasters, health emergencies or other unexpected events, we may consider a refund outside these rules. Contact us to talk about your situation.

2. Legal requirements

Where local laws give you extra consumer protection or mandatory refund rights, those laws take priority over this policy. We follow all applicable consumer protection laws.

3. Cancelling a subscription

You can cancel your subscription at any time. The cancellation takes effect at the end of the current billing period. Unless you qualify under this policy, the rest of the billing period isn't refunded.

1. Internal review

If you disagree with our refund decision, you can ask for a senior member of our team to review it. Please include any extra information or documents that support your request.

2. Chargebacks

Please contact us directly before filing a chargeback with your payment provider. A chargeback may lead to your account being suspended and to extra fees.

3. Refund abuse

We may refuse refund requests that show a pattern of abuse, including:

• buying subscriptions repeatedly and then asking for refunds
• using a large number of credits before asking for a refund
• making false or misleading claims in a refund request

We may update this Refund Policy from time to time to reflect changes to our services, the law or how we run our business. When we make important changes, we will tell users by email or on our website. The updated policy applies as soon as it is posted.

If you have questions about this Refund Policy or want to request a refund, contact us at: Email: support@ai-kitchen-design.com